Knowledgebase: Errors
How to Enable Extra Logging for Prophet
Posted by Shelly McNaught, Last modified by Shelly McNaught on 03 February 2020 09:30 AM

Purpose

If you are having any trouble with Prophet, or Support asks you to enable extra logging, here is how to do that.

Steps - Prophet 7.6 and later

Please check your Prophet version by clicking the dropdown arrow on Prophet's Help button and click About Prophet.

Also, if Log Messages is already checked, extra logging is already enabled.

If you have version 7.5 or earlier, please skip to the steps farther below.

Select Opportunity Manager or Company, Contact or Report Manager.

Click the dropdown arrow on Prophet's Tools button, check the Log Messages box and restart Outlook.

Even if the box isn't visible, clicking there should enable extra logging.

Restart Outlook after clicking OK.

Steps - Prophet 7.5 and earlier

In Windows Explorer, please run this file

C:\Program Files\Avidian Technologies\Prophet\Debug-on.reg

Or you can click Windows Start button and paste it into the search field (even if the field is not showing, press Ctrl+V)

Click Yes to any prompts and click OK.

Restart Outlook.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2. 

Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com

Or you can create a Support ticket here.  You don't need to login, you can just click Next.

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