Knowledgebase:
Why can't I find a contact in Prophet after I created it? Error about "... in a folder not synchronized with Prophet"
Posted by Shelly McNaught, Last modified by Shelly McNaught on 13 February 2020 06:44 AM

Problem

After you've created new contact, you don't find it in Prophet.
or
After updating a contact, you don't see the changes in Prophet.
or
You get an error when saving a Contact or Company "... has not been synchronized..."

Cause

Changes to Outlook might have reset an ID that Prophet and Outlook uses.
or
During a reinstallation of Prophet, the Contacts folder was not thoroughly set.

Solutions

Reset Prophet to use your "Contacts" folder.  If Prophet is currently showing "Contacts" and you use a separate folder, steps to update Prophet are farther down in this article.

Select Contact Manger.

Click Prophet's Tools button to open Prophet Administrator.

In the "Set Working Contact Folder" page, click the Refresh button, 

Check the box by the folder that you use with Prophet.

Click OK.

If you're prompted to Register the folder, click Yes.

If you are prompted to Synchronize the folder, you can click No.  It would have been synchronized when you first installed Prophet.

Using a separate "Prophet Contacts" folder or a public folder.

If you already use or prefer to use a separate "Prophet Contacts" folder, please see the file attached below, "Updating Prophet's Working Contact Folder with a Local Prophet Contacts Folder v2.docx"

If your company has a shared public folder, see the file attached below, "Updating Prophet's Working Contact Folder when using a public contacts folder.docx"

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2. 

Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com

Or you can create a Support ticket here.  You don't need to login, you can just click Next.



Attachments 
 
 Updating Prophet's Working Contact Folder with a Local Prophet Contacts Folder v2.docx (751.09 KB)
 Updating Prophet's Working Contact Folder when using a public contacts folder.docx (537.83 KB)

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