Knowledgebase : Installing Prophet
If Prophet's folders are blank like this, the update below will fix it. [Image] [https://postimg.cc/image/olrxg9iyt/] CAUSE:  Microsoft changed a key setting in Outlook that Prophet needs. SOLUTION:  The attached file will update the setting so that Pr...
PROBLEM You find that Outlook hangs for many minutes.  You might need force it closed by clicking the X in its Task Bar icon or use Task Manager to End Task. CAUSE Changes to Windows cause a Prophet process to not successfully run in the background. S...
PROBLEM The Prophet tab is missing from the top of Outlook. [Image] [https://postimg.cc/image/psduf6ml1/] If the Prophet tab is visible, but most of the selections are disabled, that's because one of Prophet's folders is selected.  Most features of the...
WHY DOES PROPHET SHOW A BLACK/RED X? PROPHET WON'T LOAD [Image] [https://postimg.cc/image/tvww7zb1x/] SYMPTOMS When you click Opportunity, Contact, or Company Manager you get a red or black X and prophet does not load SOLUTIONS We'll re-register Prophe...
PROBLEM If your Prophet users previously were able to connect, but now can't and getting this message, it might be due to your Virus software. "Login Failed. The email or password is not correct." SOLUTION It was determined that Trend Micro was blocki...
PROBLEM If Prophet's folders show just a Black X in the upper left, you'll go through steps to re-register Prophet's files in this Knowledgebase Article [https://avidian.kayako.com/Knowledgebase/Article/View/why-does-outlook-show-a-blackred-x-prophet-won...
PROBLEM When opening Outlook, or after selecting one of the Prophet folders, you might get an error “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”. CAUSE This can happen if your company's Prophet ...
QUICK WORKAROUND You can select Opportunity Manager or Company or Contact Manager and click the Reports button. That will open Report Manager in a separate Window. SOLUTION 1. Close all Outlook windows. 2. Run C:\Program Files\Avidian Technologies\Pr...
YES, BUT... Avidian does not have a native application for Macintosh computers. But you can install a Windows Emulator and Office for Windows.  And then install Prophet into that. Please work with your IT or emulator software vendor for details on sett...
RECOMMENDATION Avidian strongly recommends that Outlook be configured to use its Cached Exchange Mode. With your data cached, a copy of Emails, Contacts and Appointments are stored in a local "Data File". Outlook performance will be significantly impro...
PROBLEM When installing Prophet, you get a "Feature transfer error", which specifies . CAUSE This will happen if running Prophet7ClientUpdate.exe on a computer that has never had Prophet installed. It could also happen if Prophet was i...
PROBLEM You might get this error when sending an Email from an Opportunity, or creating an Appointment or Task from it. It could also happen when receiving an email from another Prophet user that's linked to an Opportunity. Or you could get it when sen...
EXCEPTIONS If Prophet has been working, but you're being prompted to enter your UserName and Password, please check your Internet connection. If your company manages your Prophet Server, please check with other users.  If they are also having trouble, p...
BACKGROUND You can create a separate Outlook contacts folder for use with Prophet. But they're not automatically added to Outlook's Address Book List. SOLUTION You can add the folder to the list. Select Outlook's People view from the bottom left.  Yo...
UPDATING PROPHET IN OUTLOOK HOSTED BY AVIDIAN? Please first verify that your version is hosted by Avidian. In Outlook, select Opportunity Manager (or others) and click Prophet's Tools button to open Prophet Administrator. If you are set to use an "On ...
PROBLEM During Prophet's installation, you might get an error like this.   It might reference different paths or file names, e.g. ...\Prophet\Reports\Analytics\Standard.pbix CAUSE We've seen this when roaming profiles or possibly a virus checker bloc...
BACKGROUND Microsoft’s Remote Desktop Services (RDS), Citrix and other manufacturers provide a virtual Windows computer for remote access by employees.  This allows a powerful server to manage multiple user’s Windows configurations.  It allows central ma...
PROBLEM After installing Outlook, you don't see Prophet's installation window.  You should see this. But you don't see any window, or just a small one.  It also might be behind Outlook and you can get to it from the Task Bar. CAUSE This is happening o...
PROBLEM After you've created new contact, you don't find it in Prophet. or After updating a contact, you don't see the changes in Prophet. or You get an error when saving a Contact or Company "... has not been synchronized..." CAUSE Changes to Outlook ...
PROBLEM After you've created new contact, you don't find it in Prophet. or After updating a contact, you don't see the changes in Prophet. or You get an error when saving a Contact or Company "... has not been synchronized..." CAUSE Changes to Outlook ...
PROBLEM After Prophet is installed and working, you might not see other Prophet Users' data, or only some of it. CAUSES A View's settings might be restricting what's shown. or Permissions set by a Prophet Administrator might need to be changed. CHECK ...