Knowledgebase : Errors
If Prophet's folders are blank like this, the update below will fix it. [Image] [https://postimg.cc/image/olrxg9iyt/] CAUSE:  Microsoft changed a key setting in Outlook that Prophet needs. SOLUTION:  The attached file will update the setting so that Pr...
PROBLEM The Prophet tab is missing from the top of Outlook. [Image] [https://postimg.cc/image/psduf6ml1/] If the Prophet tab is visible, but most of the selections are disabled, that's because one of Prophet's folders is selected.  Most features of the...
WHY DOES PROPHET SHOW A BLACK/RED X? PROPHET WON'T LOAD [Image] [https://postimg.cc/image/tvww7zb1x/] SYMPTOMS When you click Opportunity, Contact, or Company Manager you get a red or black X and prophet does not load SOLUTIONS We'll re-register Prophe...
'PROPHET IS INITIALIZING' - WHY WON'T PROPHET LOAD? [Image] [https://postimg.cc/image/hixdn0vr9/] [Image] [https://postimg.cc/image/hvort816d/] SYMPTOMS Prophet won't load, it gives the error messages from the screenshots above. SOLUTIONS STEP A: RUN CO...
PROBLEM If your Prophet users previously were able to connect, but now can't and getting this message, it might be due to your Virus software. "Login Failed. The email or password is not correct." SOLUTION It was determined that Trend Micro was blocki...
NOTICE This article is only for customers that have their own Prophet server and who already have a Support ticket. If you do not already have a ticket, please create one here [https://avidian.kayako.com/Tickets/Submit].  You don't need to login, you ca...
PROBLEM If Prophet's folders show just a Black X in the upper left, you'll go through steps to re-register Prophet's files in this Knowledgebase Article [https://avidian.kayako.com/Knowledgebase/Article/View/why-does-outlook-show-a-blackred-x-prophet-won...
PROBLEM When opening Outlook, or after selecting one of the Prophet folders, you might get an error “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”. CAUSE This can happen if your company's Prophet ...
QUICK WORKAROUND You can select Opportunity Manager or Company or Contact Manager and click the Reports button. That will open Report Manager in a separate Window. SOLUTION 1. Close all Outlook windows. 2. Run C:\Program Files\Avidian Technologies\Pr...
PROBLEM When installing Prophet, you get a "Feature transfer error", which specifies . CAUSE This will happen if running Prophet7ClientUpdate.exe on a computer that has never had Prophet installed. It could also happen if Prophet was i...
PROBLEM If you select one of Prophet's Managers and get an error loading the view, these steps will probably fix it. [Image] SCOPE Please change the view by clicking the name of the view and select another.  E.g. if you view is My Contacts, change to ...
PROBLEM You might get this error when sending an Email from an Opportunity, or creating an Appointment or Task from it. It could also happen when receiving an email from another Prophet user that's linked to an Opportunity. Or you could get it when sen...
EXCEPTIONS If Prophet has been working, but you're being prompted to enter your UserName and Password, please check your Internet connection. If your company manages your Prophet Server, please check with other users.  If they are also having trouble, p...
PROBLEM After sending Group Emails, you don't find them all in your Sent Items Folder. You may find that the do appear to have been sent through replies and bounce-backs. Also, Prophet adds a Note. CAUSE This has been shown to be a problem with Outlo...
PURPOSE If you are having any trouble with Prophet, or Support asks you to enable extra logging, here is how to do that. STEPS - PROPHET 7.6 AND LATER Please check your Prophet version by clicking the dropdown arrow on Prophet's Help button and click A...
PROBLEM During Prophet's installation, you might get an error like this.   It might reference different paths or file names, e.g. ...\Prophet\Reports\Analytics\Standard.pbix CAUSE We've seen this when roaming profiles or possibly a virus checker bloc...
PROBLEM When sending Group Emails through Prophet, you might get an error that “Prophet failed to location the Salutation line in your email…” CAUSE This is usually caused by having corrupted items in your Drafts folder. SOLUTION We’ll create a tempo...
PROBLEM After installing Outlook, you don't see Prophet's installation window.  You should see this. But you don't see any window, or just a small one.  It also might be behind Outlook and you can get to it from the Task Bar. CAUSE This is happening o...
PROBLEM After you've created new contact, you don't find it in Prophet. or After updating a contact, you don't see the changes in Prophet. or You get an error when saving a Contact or Company "... has not been synchronized..." CAUSE Changes to Outlook ...
BACKGROUND AND PROBLEM Prophet’s Activities Search is available from an open Company, or from Contact Manager. Prophet asks Outlook to search your local computer for the items. Outlook uses Windows Desktop Search which relies on Window's Index. Window...
PROBLEM In an open Opportunity or Company, on the Users tab, clicking Add does not open the next window. CAUSE This was a backwards compatibility problem starting with Prophet version 7.4. SOLUTION If you still have Prophet version 7.3 or earlier, yo...
PROBLEM After you've created new contact, you don't find it in Prophet. or After updating a contact, you don't see the changes in Prophet. or You get an error when saving a Contact or Company "... has not been synchronized..." CAUSE Changes to Outlook ...
WHY CAN'T I SEE THE FULL REPORT IN REPORT MANAGER SYMPTOMS 1. You click "Preview Report" and only see the first few pages of your report. 2. You click "View Report" and only see some of your report data. SOLUTIONS STEP A: CLICK "VIEW REPORT" Click "View...
WHY WON'T PROPHET LOAD ON MY BRAND NEW LAPTOP/PC? SYMPTOMS * Prophet Support has become aware that some new computers that have Office already installed will not allow 3rd party Add-Ins to be configured. * This causes Prophet to never activate withi...