Knowledgebase : Third Party Information (Outlook, Excel, SQL Server)
PROBLEM You find that Outlook hangs for many minutes.  You might need force it closed by clicking the X in its Task Bar icon or use Task Manager to End Task. CAUSE Changes to Windows cause a Prophet process to not successfully run in the background. S...
PROBLEM If your Prophet users previously were able to connect, but now can't and getting this message, it might be due to your Virus software. "Login Failed. The email or password is not correct." SOLUTION It was determined that Trend Micro was blocki...
YES, BUT... Avidian does not have a native application for Macintosh computers. But you can install a Windows Emulator and Office for Windows.  And then install Prophet into that. Please work with your IT or emulator software vendor for details on sett...
RECOMMENDATION Avidian strongly recommends that Outlook be configured to use its Cached Exchange Mode. With your data cached, a copy of Emails, Contacts and Appointments are stored in a local "Data File". Outlook performance will be significantly impro...
PROBLEM After sending Group Emails, you don't find them all in your Sent Items Folder. You may find that the do appear to have been sent through replies and bounce-backs. Also, Prophet adds a Note. CAUSE This has been shown to be a problem with Outlo...
BACKGROUND You can create a separate Outlook contacts folder for use with Prophet. But they're not automatically added to Outlook's Address Book List. SOLUTION You can add the folder to the list. Select Outlook's People view from the bottom left.  Yo...
This article will address what to do when there is an issue with Excel opening reports run from Prophets Report Manager. It will also address how to set the location of where you want the Excel Reports to be saved when using the Report Manager. To set th...
This article will address how to set Windows up to see the file type extensions. To set windows up to view extensions: 1. Right click your "Start" button and select "Explore" 2. In the Window that opens up click "Tools" 3. Click "Folder Options..." 4. In...
BACKGROUND AND PROBLEM Prophet’s Activities Search is available from an open Company, or from Contact Manager. Prophet asks Outlook to search your local computer for the items. Outlook uses Windows Desktop Search which relies on Window's Index. Window...