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Why can't I find a contact in Prophet after I created it? Error about "... in a folder not synchronized with Prophet". "...selected working contact folder does not exist..."


After you've created new contact, you don't find it in Prophet.
After updating a contact, you don't see the changes in Prophet.
You get an error when saving a Contact or Company "... has not been synchronized..." or "Your selected working contact folder does not exist or is inaccessible."


Changes to Outlook might have reset an ID that Prophet and Outlook uses.
During a reinstallation of Prophet, the Contacts folder was not thoroughly set.


We'll reset Prophet's "Working Contact Folder.  

If Prophet is currently showing anything other "Contacts", please see the attached documents below.

Select Contact Manger.

Click Prophet's Tools button to open Prophet Administrator.

Note which folder is specified, "Contacts" in this case.  It could also be "Prophet Contacts" or similar.

Click the Refresh button, 

Check the box by the folder that you use with Prophet.

Click OK.

If you're prompted to Register the folder, click Yes.

If you are prompted to Synchronize the folder, you can click No.  It would have been synchronized when you first installed Prophet.


If contacts ended up in a folder that wasn't synchronized with Prophet, e.g. they're in Contacts and should be in Prophet Contacts, you can drag them from Contacts to Prophet Contacts.

If they are in the folder that's registered with Prophet, and there are just few new contacts that, you can usually open them from Outlook, make a little change and once saved, they'll be synchronized in.

But sometimes you will need to Synchronize.

Please contact Support for assistance.

Using a separate "Prophet Contacts" folder or a public folder.

If you already use or prefer to use a separate "Prophet Contacts" folder, please see the file attached below, "Updating Prophet's Working Contact Folder with a Local Prophet Contacts Folder v2.docx"

If your company has a shared public folder, see the file attached below, "Updating Prophet's Working Contact Folder when using a public contacts folder.docx"


If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2. 

Or you can email aka

Or you can create a Support ticket here.  You don't need to login, you can just click Next.


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  1. Jian Fu

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