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Installing Prophet in a Remote Desktop Server (RDS) or Citrix Environment

Background

Microsoft’s Remote Desktop Services (RDS), Citrix and other manufacturers provide a virtual Windows computer for remote access by employees.  This allows a powerful server to manage multiple user’s Windows configurations.  It allows central management and cost effectiveness. 

All environments will be referred to as RDS below.

Prophet Installation - RDS Server(s)

A Windows Administrator on the Remote Server(s) will run the Prophet installation.

Outlook must be closed. You should notify users do to so, and that if they forget, their Outlook will be forcefully closed. Outlook’s good at saving Drafts, so this shouldn’t be a problem.

In the Remote configuration, this includes all virtual users, not just the Prophet users. Thus, installation is usually done off-hours.

The users don’t need to be logged off their sessions, just have Outlook closed.

Server admins might need to End Task of any remaining Outlook.exe tasks.

Download and run https://www.Avidian.com/install/client
or
If only an update is needed, https://www.Avidian.com/install/clientUpdate 

Prophet Installation - Outlook clients.

Once Prophet is installed by the server admin, each virtual Windows / Outlook use will run ConfigureProphetClient.exe

Access to that file can vary between Remove Server configurations.

Start by pasting the path and filename into the Run prompt.

C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe

Most of the time, they have direct access to C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe

If that doesn’t work, the the C: drive might mapped as D: or similar.

In a few configurations, the users will need to temporarily be given access to the Prophet folder. This only needs to be done to run Configure Prophet Client.

Additional Details

Security – this is rarely a problem.

In any configuration, Remote or otherwise, some companies might block access to ProphetOnDemand.com

IT might need to allow this through the firewall or create an exception in their Proxy configuration.

If a user is not able to get Prophet to work in Outlook, but they can log into the Admin website (Mobile option for Users), this suggests that our site is being blocked.

This utility simulates logging in through Outlook, http://download.avidian.com/prophet/tools/ProphetLoginTest.exe 

This is an example of a successful test. If there are errors, the User’s IT can review them to determine what needs to be done.

Support:

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2.  Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com.  Or you can create a Support ticket here.  You don't need to login, you can just click Next.

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  1. Brian Toedtli

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