Why Won't Prophet Load on My Brand New Laptop/PC?

Why Won't Prophet Load on My Brand New Laptop/PC?

Symptoms

• Prophet Support has become aware that some new computers that have Office already installed will not allow 3rd party Add-Ins to be configured.
• This causes Prophet to never activate within Outlook no matter how many times we re-install it.
• Evidence of this pre-installed version are that in Windows 10's Settings > Apps, you find only an "Office" installation. And you don't find any listing in Control Panel\All Control Panel Items\Programs and Features.
  A full installed version will show as Microsoft Office or Microsoft 365 Apps.

Solutions
To resolve this issue you will need to uninstall the pre-installed version of Microsoft Office and re-install the complete version. During this time, I would also recommend upgrading to 64-bit version of Microsoft Office to avoid any memory related issues in the future. This isn't a requirement but it is recommended. More information about 32-bit vs 64-bit Office can be found here as well as download links:
https://support.office.com/en-us/articl ... 6f49b8d261

You or your IT department should use the following order of operations to get Prophet back up and running.

1. Uninstall the Pre-installed Microsoft Office
2. Please Reboot, even if you don't see a message to do that.
3. Download the full version of Microsoft Office.  Contact your IT for details.  The 64-bit version is recommended.
4. Install the full version of Microsoft Office
5. Launch Outlook and re-setup your Email account
6. Close Outlook
7. Run C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe and restart Outlook.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com