Start a conversation

How do I update my Prophet client?

Updating Prophet In Outlook

Hosted by Avidian?

Please first verify that your version is hosted by Avidian.

In Outlook, select Opportunity Manager (or others) and click Prophet's Tools button to open Prophet Administrator.

If you are set to use an "On Premise server", please contact a Prophet Administrator, your IT or Avidian Support.

Prophet Update Service

Click the dropdown arrow on Prophet's Help button, click "Update Prophet" and click "Check For Prophet Updates"

If the Prophet Update Service shows that an update is available, continue through the steps.

If the update fails:

If you are not a Windows Administrator on your computer, please have your IT do the update using the steps farther below.

If you are a Windows Admin, please contact Avidian Support.

You can check which version you have by clicking the dropdown arrow on Prophet's help button and click About Prophet.

Download and Update

If you are not a Windows Administrator on your PC, please have your IT install the update.  If you're not sure, you can try and the installation will check.

Download https://avidian.com/install/clientupdate

Close all Outlook windows and run it.

If your IT ran the installation, once you're logged back into Windows, you can run this from File Explorer, or click Start and paste it into the "search" field.

C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe 

Click OK in the little window.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2. 

Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com

Or you can create a Support ticket here.  You don't need to login, you can just click Next.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Joseph Domingo

  2. Posted
  3. Updated

Comments