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How do I update my Prophet client?

Updating Prophet In Outlook

Prophet Update Service

Click the dropdown arrow on Prophet's Help button, click "Update Prophet" and click "Check For Prophet Updates".

If you do not have an Update Prophet choice, then your company manages your Prophet Server.  See "Prophet On Premise" below.


If the Prophet Update Service shows that an update is available, continue through the steps.

If the update fails:

If you are not a Windows Administrator on your computer, Avidian now has an installation that doesn't need IT to help.   Please see this article for details, https://avidian.kayako.com/article/274-installing-prophet-if-you-are-not-a-windows-administrator.

If you are a Windows Admin, please contact Avidian Support.

You can check which version you have by clicking the dropdown arrow on Prophet's help button and click About Prophet.

Download and Update


If you are not a Windows Administrator on your computer, Avidian now has an installation that doesn't need IT to help.   Please see this article for details, https://avidian.kayako.com/article/274-installing-prophet-if-you-are-not-a-windows-administrator.

If you don't want to take the time now, please have your IT install the update.  If you're not sure, you can try and the installation will check.

Download https://avidian.com/install/clientupdate

Close all Outlook windows and run it.

If your IT ran the installation, once you're logged back into Windows, you can run this from File Explorer, or click Start and paste it into the "search" field.

C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe 

Click OK in the little window.

Prophet On Premise

If you don't have the Update Prophet choice, please contact your Prophet Administrator or IT to verify if you have the current version of Prophet for your server.  

Or you can contact Avidian Support below.

Prophet Versions

You can find Release Notes for Prophet versions here, https://www.avidian.com/support/release-notes/

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com aka Support@Avidian.Kayako.com

Or you can create a Support ticket "Conversation" here.  

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  1. Brian Toedtli

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