Start a conversation

Why does Prophet show a black/red X? Prophet won't load.

Why does Prophet show a black/red X? Prophet won't load
Image
Symptoms
When you click Opportunity, Contact, or Company Manager you get a red or black X and prophet does not load

Solutions

We'll re-register Prophet's files.

There is a different file for 32-bit Office and 64-bit Office.

If you are the Administrator for your company's Terminal Servers, such as Citrix or Microsoft's RDS, this process only needs be done once.

Then each user will run C:\Program Files\Avidian Technologies\Prophet\ConfigureProphetClient.exe


Determine the bit-level of Office.

  1. In Outlook, Click File > Office Account
  2. In the Office Account screen click 'About Outlook'
  3. Verify if you are running Outlook 32-bit or Outlook 64-bit (top of About Outlook window)
    Image

Open an Administrator PowerShell (Admin) Window

Right-click Windows's Start button.

Click Windows PowerShell (Admin).


If you get an error, or there is not a PowerShell (Admin) option, please see below "No PowerShell Prompt or Error".

Click Yes to prompts asking if you want "All the app to make changes"

Type the following code, based on your version of Outlook

For 32-Bit Office

Type: cd C:\Program Files\Avidian Technologies\Prophet\x32 (press enter)
Type: Unregister (press enter)
     A number of commands will run.
Type: Register (press enter)

For 64-Bit Office

Type: cd C:\Program Files\Avidian Technologies\Prophet\x64 (press enter)
Type: Unregister64 (press enter)
     A number of commands will run.
Type: Register64 (press enter)

Open File Explorer and navigate to C:\Program Files\Avidian Technologies\Prophet

Double click to run ConfigureProphetClient.exe

Click OK. Leave the Powershell or Command window open for now.

Open Outlook and test.

If Prophet's folders still show a Black X review the commands that were run.

If any Warnings don't show "Types registered successfully", please see this Knowledgeable Article, 

RegAsm : warning RA0000 : Registering an unsigned assembly with /codebase can cause your assembly to interfere with other applications that may be installed on the same computer. The /codebase switch is intended to be used only with signed assemblies. Please give your assembly a strong name and re-register it.
Types registered successfully

No PowerShell Prompt or Error

Please follow these steps if trying to open PowerShell gives an error or there is no PowerShell choice.

Earlier versions of Windows 10 and will have "Command Prompt (Admin)"

Click the start button, type 'CMD', right-click 'Command Prompt' and choose 'Run as Administrator'

Image

Continue back above with the steps to "Click Yes to prompts asking if you want "All the app to make changes".

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 (855-Avidian). 

Or you can email Support@Avidian.com.

Or you can create a Support ticket (Start a conversation) here.  

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Joseph Domingo

  2. Posted
  3. Updated

Comments