Funnel Filter Disappears When Clicked

Problem

When you click a Funnel Filter on one of Prophet's columns, the list displays briefly but then disappears.

Cause and Solution

Outlook's "Optimize for best appearance" setting causes trouble on some Windows' Display configurations.

On the bottom right of Outlook, click Display Settings.

Click the choice to "Optimize for compatibility".

Restart Outlook and the Funnel Filter should not disappear.

Support

If you have any trouble going through the steps or would like help, please create a Support ticket here.  You don't need to login, you can just click Next.

Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com. 

Or you can call Avidian Prophet Technical Support at 800-399-8980 x2.