Prophet Login Test Utility

Problem

This KnowledgeBase Article is usually for new installations where trying to login fails, but you are sure that you have the correct email and password.

Please see this KnowledgeBase Article for details on verifying or resetting your password.

Prophet Login Test Utility

Please download the attached file at the bottom and unzip it.

Run it.

If you are prompted with Windows' Defender SmartScreen, click More Info.

Click Run Anyway.

Enter your Prophet email and password and click Login.

This shows a successful login.  Your details will be different

If you get an error that shows "Invalid Login", then either the email or password is incorrect.

If you get any other errors, you can copy the text and have your IT review.

That shows that something is blocking Prophet's ability to connect to ProphetOnDemand.com through Outlook.

Sometimes the solution is to make an Exception in your company's Firewall or other Security.

Or possibly in your company's Proxy Server, which is done through Internet Options.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2. 

Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com. 

Or you can create a Support ticket here.  You don't need to log in, you can just click Next.