Start a conversation

Prophet Windows Don't Open. White Icon On Task Bar.

Problem

You try to open a Prophet window, such as a Company or Opportunity, and it doesn't open.

Solution

We've found that sometimes when trying to open a Prophet window, that it doesn't display.

If you click or hover over it's icon, you'll see a white or black icon for it.

Right-click it and click Maximize.

15910366798886bf156e4c878a325a77a33804610f0986905b.png

After that, Prophet windows should open normally, without needing the workaround.

If you need to maximize this more than once, please contact Avidian Prophet Support.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 800-399-8980 x2. 

Or you can email Support@Avidian.com aka Support@Avidian.Helpserve.com

Or you can create a Support ticket here.  You don't need to log in, you can just click Next.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Joseph Domingo

  2. Posted
  3. Updated

Comments