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Feature Transfer Error "Catastrophic failure" Updating Prophet

Problem

When trying to update Prophet, you get a "Feature transfer error" about a "Catastrophic failure".

Cause

This can be caused by not having a VPN (Virtual Private Network) connected.

A VPN allows you to remotely access your company's network.

Examples are Cisco's AnyConnect, SonicWall NetExtender and many others.

If Prophet is installed while a VPN is connected, parts of Prophet's configuration might reference files on the network.

If the VPN is not connected when updating or uninstalling, you could get this "Catastrophic error".  Or an error that the "network path was not found"

Solution

Connect to your VPN and run the update again.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com 

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  1. Shelly McNaught

  2. Posted
  3. Updated

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