Installing Prophet If You Are Not A Windows Administrator

Solution

Note:  If Prophet has already been installed by a Windows Administrator, usually your IT, please see the next section to "Convert an Admin installation...".

You can verify if Prophet has ever been installed by checking if C:\Program Files has an "Avidian Technologies" folder.

If there is an Avidian Technologies folder, and the Prophet user is not a Windows Administrator, skip to the "Convert..." steps below.

If there is no Avidian Technologies folder, and the user is not a Windows Administrator, you can get the non-Admin installation from the newest Release Notes.  

Download "Install Prophet (Full) for Non-Admin", close Outlook and run the file.

Convert an Admin installation to non-Admin

Here are the steps to change your Prophet installation if you are not a Windows Administrator.

You'll need to know your Prophet password. https://avidian.kayako.com/article/130-forgot-your-password

 If you're still on version 7, have IT run the update to the current Admin installed version.

Then IT will Uninstall Prophet as a Windows Administrator.

IT will download the Class ID Cleaner exe that's attached at the bottom of this KnowledgeBase Article. Unzip it, right-click it and click Run As Administrator. It should show results like this, but probably with different values.

Removed 542 class keys.
Removed 2387 class/CLSID keys.

Be sure the regular non-Windows-Admin login runs the rest of these steps.

Download, save and run the Full Non-Admin Installer. When Outlook opens, go through the end of setup with your email and password.

Run ConfigureProphetClient.exe and restart Outlook.  The non-Admin installer puts Prophet's program files in the user's AppData\Roaming folder.

E.g. C:\Users\[ User's Windows Login ]\AppData (a hidden folder, just type it in File Explorer )\Roaming\Avidian Technologies

A shortcut is to paste %homepath%\AppData\Roaming\Avidian Technologies\ConfigureProphetClient.exe into File explorer or Start > Search field.

Open Outlook.  Click the Prophet tab > Settings and click the Rebuild Manager Folders button.

Change to a different Prophet Manager folder, and they will load.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com