"The reminder for "Task Created From Opportunity" will not appear because the item is in a folder that doesn't' support Reminders"

Problem

After creating a Task through Prophet, if you set a Reminder, you might get this error.

Cause

If your Prophet configuration has Shared Folders configured, you might get this error.

When Emails, Appointment or Tasks are created from Opportunities, a copy of that item is sent to the Shared folders.  That way other Prophet Users will be able to see them.

But if you set a reminder on a Task, the copy to the Shared Folder might popup Outlook's Reminder warning above.

Solution

This message is expected.  Shared Folders don't support Reminders.

You won't see the copy opened under the reminder.  It will be a popup without a reference.

You can click Yes or No.  The copy with the Reminder is already copied.

Note:  Starting with Prophet version 8.4.311, Tasks are created without a Reminder, like Outlook does.  If you're on an earlier version, you will get the message more often.

We recommend staying current with Prophet updates.  This KnowledgeBase Article has details, https://avidian.kayako.com/article/228-how-do-i-update-my-prophet-client

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com