"Sad Face paper" error when Resetting Password in the Prophet Administrator Website

Problem

When in your company's Prophet Admin website, you might get this error when clicking Reset Pwd.

Some customers that host their own Prophet Server have settings that restrict Prophet from passing through password reset requests.

You can use the "Forgot your password" link on Avidian's https://ProphetOnDemand.com page.

Enter the user's email and click Submit. An email will be sent with a link for them to reset their password. Click Cancel to close the popup.

A few more details about passwords are in this KnowledgeBase Article, https://avidian.kayako.com/article/130-forgot-your-password

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2.

Or you can create a Support ticket by clicking Start a Conversation on https://avidian.kayako.com

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