Problem This KnowledgeBase Article is usually for new installations where trying to login fails, but you are sure that you have the correct email and password. Please see this KnowledgeBase Article fo...
Problem If Prophet's folders show just a Black X in the upper left, you'll go through steps to re-register Prophet's files in this Knowledgebase Article. If those show an error that Strong Name Valida...
Problem When trying to update Prophet, you get a Feature transfer error about a Catastrophic failure. Cause 1) This can be caused by not having a VPN (Virtual Private Network) connected. A VPN allows...
Problem You might get a message that Prophet is temporarily dormant, or that Prophet's service has been restored. Please test if Prophet is working before restarting Outlook. An Outlook ...
Yes, but... Avidian does not have a native application for Macintosh computers. You can install a Windows Emulator, and install Microsoft Office for Windows. And then install Prophet into that. Pleas...
Task Avidian has moved our hosted Prophet On Demand customers to Microsoft's Azure servers. Several stages had been scheduled during this migration process. Any users in previous stages, who were requ...
Problem When creating a new company, or when trying to Save a Company or Contact, you get this error. Debugging Enable Prophet error logging. Select one of the Prophet Manager Folders. Click the dropd...
This article will address how to check your Prophet Edition and Version number. To check your Prophet Edition and Version number, follow these steps: 01. Click into the Contact Manager 02. Click the d...
Problem When tying to set Prophet's Working Contact Folder, you get message that The folder is not registered and you do not have permissions.. or contact your administrator. Solution A Prophet Admini...
Problem Avidian Support might ask you to enable extra logging for Prophet. Or if you're having a problem that shows an error message, enabling extra logging will help Support resolve it. Enable Extra ...