Problem After installing Outlook, you don't see Prophet's installation window. You should see this. But you don't see any window, or just a small one. It also might be behind Outlook and you can get...
Problem When trying to update Prophet using Help > Update Prophet > Check for Updates and going through the Avidian Prophet Update Service, it says that the update failed. Or when running the update f...
KB article template How to Import a Prophet Sales Automation File When you create any sales automation (workflow or sales assistant action) in your Prophet, it is only usable by the creator. You can ...
This will address when a client is installed without a local SQL instance is connected to a server that is upgraded from Prophet 5 to Prophet Ultimate (5.5) and loses it's Opportunity data. When a Pro...
This article will address how to set Windows up to see the file type extensions. To set windows up to view extensions: 1. Right click your Start button and select Explore 2. In the Window that opens u...
XML File Clean Up XML File Clean Up This article describes the steps to take to remove a .NET XML file that can be left behind by various programs, such as Centerbase CRM, which causes the following i...
Recommendation Avidian strongly recommends that Outlook be configured to use its Cached Exchange Mode. With your data cached, a copy of Emails, Contacts and Appointments are stored in a local Data Fil...
Problem Email addresses that you have set to Auto-Link to Opportunities aren't getting linked. Cause The way that Auto-Linked addresses are handled was changed with version 8.2 on November 27th, 2020....
If you receive the following error while installing Prophet: This error can happen when Prophet is looking for Outlook in a folder for an older Outlook version. STEPS TO RESOLVE 1) Create the path th...
Problem If Outlook crashes on you regularly, e.g. more than once per month, Avidian Engineering can review a log created by Windows when that happens. Please download and run the attached Registry fil...