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Installation

  • Configuring Analytics for Prophet On Premise Configurations

    Draft This is a draft document with only partial data. Please contact Support if you have any questions. 855-284-3426 x2. Or you can email Support@Avidian.com. Requirements A SSL Certification needs t...

  • "Assigned to User" page black

    Problem From the right-click menu in Views > Users > Assign to Users (or probably also Remove from Users), you might have just a black window. Solution. Uninstall and reinstall Prophet.  This Knowledg...

  • Problem with Prophet Data Search. Rebuild Search Catalog.

    Problem If Prophet's Advanced Search isn't working or gives an error that it needs to be rebuilt, please contact Support with this error. This might also happen from an open Opportunity, after you cli...

  • Configuring Shared Folders for Prophet

    Background When you send an Email from an open Opportunity, you can get a list of those linked emails on the Emails tab. But that will only show emails in your Outlook. Prophet can be configured to us...

  • "Found previous installed Prophet in HKEY_LOCAL_MACHINE..."

    Problem When installing Prophet, you get this error, even though Prophet was uninstalled. Cause and Solution This can happen if a 7.x version of Prophet was uninstalled, or possibly if Prophet was ins...

  • How to Update Outlook and Office

    Reason and Steps Microsoft's Office suite, including Outlook, are probably already set that Updates are automatically downloaded and installed. But they seem to wait a short time before automatically ...

  • Email Template with Image Issue

    User may get an issue where Email Template does not show Image when creating a Sales Automation We need to verify the picture format is a HTML and then save the template You will need to adjust this i...