Errors

• Outlook Crashing after July 2020 Office Updates

  Problem Outlook closes shortly after opening. Cause This looks to be caused by an Office update in July 2020, possibly version 16.0.13001.20266 Solution Disclaimer:  This is outside of Avidian's scope...

• Outlook slow or hanging

  Problem You find that Outlook hangs for many minutes or might crash.  You might need force it closed by clicking the X in its Task Bar icon or use Task Manager to End Task. If Outlook is crashing, or ...

• Why won't Prophet load? 'Prophet is Initializing' Error, 'Unhandled exception' or "Initializing..."

  'Prophet is Initializing' - Why won't Prophet load? Symptoms Prophet won't load, it gives the Initialize error messages from the screenshots above. Solutions Step A: Run ConfigureProphetClient.exe Clo...

• Avidian Folders Empty: "We didn't find anything to show here"

  If Prophet's folders are blank like this, the update below will fix it. Causes: Your IT has installed Prophet but didn't run ConfigureProphetClient.exe. or in 2019, Microsoft changed a key setting in ...

• "The reminder for "Task Created From Opportunity" will not appear because the item is in a folder that doesn't' support Reminders"

  Problem After creating a Task through Prophet, if you set a Reminder, you might get this error. Cause If your Prophet configuration has Shared Folders configured, you might get this error. When Emails...

• Prophet View Won't Load, Showing Only "Current View..."

  Problem You select one of Prophet's Managers, but your data doesn't load, showing only Current View... Solutions Close all Outlook windows, restart Outlook and test. or Close all apps, reboot Windows ...

• Using Prophet's Offline Mode

  Overview Prophet’s Offline Mode can be used if you know that you’ll have your PC, but no Internet connection, such on a flight.  It can’t be used if you suddenly lose your Internet connection.  It nee...

• "Reset Pwd" giving "Refused to Connect" error on the Admin Website for customers with their Own On Premise Prophet Server

  Notice This article is only for customers that have their own Prophet server and who already have a Support ticket. If you do not already have a ticket, please create one here.  You don't need to logi...

• Salutation Error Sending Group Emails

  Problem When sending Group Emails through Prophet, you might get an error that “Prophet failed to location the Salutation line in your email…” Cause This is usually caused by having corrupted items in...

• "Login Failed. The email or password is not correct" error for On Premise Users

  Problem If your Prophet users previously were able to connect, but now can't and getting this message, it might be due to your Virus software. Login Failed. The email or password is not correct. Solut...