Prophet shows just "Loading..." in the middle of its Managers. Unhandled Exception. Root Element is missing.

Problem

Prophet's Managers won't load and show just "Loading..." in the middle.

You might also see these.

If Log Messages is checked on the dropdown off of Prophet's Help button, the log in Documents\Avidian Technologies\ErrorLog.txt, might have "Root Element is Missing".

Solutions

1)  This can be caused by skipping Prophet's login.  Restart Outlook and you should be prompted again.

2)  If that doesn't fix it, run C:\Program Files\Avidian Technologies\ConfigureProphetClient.exe.

Restart Outlook.

3)  The following solution hasn't been needed since late 2021.  But it won't hurt anything.

You can delete ProphetConfig.xml in Documents\Avidian Technologies\Prophet\Configuration.  Prophet will create it once Outlook is re-opened.

4)  If Prophet still won't load, please see other steps in https://avidian.kayako.com/article/230-why-won-t-prophet-load-prophet-is-initializing-error-unhandled-exception-or-initializing

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com