Start a conversation

Why won't Prophet load? 'Prophet is Initializing' Error, 'Unhandled exception' or "Initializing..."

'Prophet is Initializing' - Why won't Prophet load?

Image

Symptoms
Prophet won't load, it gives the Initialize error messages from the screenshots above.

Solutions
Step A: Run ConfigureProphetClient.exe

  1. Close Outlook.
  2. Open File Explorer/My PC
  3. Browse to C:\Program Files\Avidian Technologies\Prophet
  4. Open ConfigureProphetClient.exe
  5. Click 'OK' on the prompt that appears
  6. Re-launch Outlook and go to step B if Prophet still fails to load

Step B: Check Slow & Disabled COM's Menu

  1. In Outlook, click the File menu.
  2. Next to 'Slow and Disabled COM Add-ins' click 'Manage COM Add-ins'


  3. If 'Avidian Prophet' or 'Avidian Prophet (VTSO)' say they are disabled. Re-enable them now by clicking 'Always Enable this add-in' or 'Do Not Disable This Add-in for 30 Days'
    Image
    Older version of Outlook will have these buttons:
    Image
  4. If there is a Yellow Triangle next to any of the Avidian related items, go to Step C.
  5. If they are enabled, and you still have issues go to Step D.

Step C: Verify it's not 'disabled'

  1. In Outlook, Click > File > Options
  2. In the 'Outlook Options' window that opens up, click 'Add-ins' on the left hand side
  3. At the bottom of the window near 'Manage: COM Add-ins'. click the drop-down and select 'Disabled Items' and then click the 'Go' button.
    Image
  4. Enable any item with avt.connect, avidian, avtaddin2010.vtso, or mscore.dll associated with it
    Image
  5. Once enabled do Step D.

Step D: Verify it's actually 'Active'

  1. In Outlook, Click > File > Options
  2. In the 'Outlook Options' window that opens up, click 'Add-ins' on the left hand side
  3. Look towards the bottom of the add-ins window, click the 'Go' button next to the drop-down menu that says 'Manage: COM Add-ins'.
    Image
  4. In the COM Add-Ins window that opens up, make sure you have check marks next to the 2 Prophet Plug-ins.
    Image
    [√] Avidian Prophet
    [√] Avidian Prophet (VSTO) or it might say 'AvtAddin2010'
  5. Once those 2 are checked off, click 'OK'. Re-Do Step A if Prophet still fails to Load after all Steps are completed.

Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com 



Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Jian Fu

  2. Posted
  3. Updated

Comments