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  1. Avidian Technologies
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Unhandled Exception - "Could not find a part of the path" error during Prophet install

If you receive the following error while installing Prophet: 

This error can happen when Prophet is looking for Outlook in a folder for an older Outlook version.

STEPS TO RESOLVE

1) Create the path that Prophet is looking for.  In this case C:\Program Files\Microsoft Office 15\Root\Office15

Note that your path might be different.  It might be "Program Files (x86)", or Office13, etc.

2) Mavigate to the actual file in  C:\Program Files\Microsoft Office\root\Office16, copy the "Outlook.exe" file, and then navigate to the new directory and paste it in the newly created folder.

3) Run the Prophet installation again and it should complete. 


Support

If you have any trouble going through the steps or would like help, please call Avidian Prophet Technical Support at 855-284-3426 x2. 

Or you can email Support@Avidian.com.  

Or you can create a Support ticket by clicking Start a Conversation  on https://avidian.kayako.com 

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  1. Jeff Casady

  2. Posted
  3. Updated

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