Solution Note: If Prophet has already been installed by a Windows Administrator, usually your IT, please see the next section to Convert an Admin installation.... You can verify if Prophet has ever b...
Problem You try to open a Prophet window, such as a Company or Opportunity, and it doesn't open. If the problem is with Prophet's Link Attach Email page, please see the 2nd Solution. Solution 1 We've ...
If you've already installed Prophet on another computer or Outlook configuration, here are the steps to install it on a new PC or Outlook instance. You'll need to know your Prophet password. This Kno...
Background Microsoft’s Remote Desktop Services (RDS), Citrix and other manufacturers provide a virtual Windows computer for remote access by employees. This allows a powerful server to manage multipl...
Problem When installing Prophet, you get a Feature transfer error, which specifies <PersonalFolder> Cause This will happen if running Prophet7ClientUpdate.exe on a computer that has never had Prophet ...
Problem After installing a Prophet On Premise configuration, the Admin website will either not load, probably with a 500 error. or The page will load, but trying to login just refreshes. Cause For th...
Exceptions If Prophet has been working, but you're being prompted to enter your UserName and Password, please check your Internet connection. If your company manages your Prophet Server, please check ...
Problem During Prophet's installation, you might get an error like this. It might reference different paths or file names, e.g. ...\Prophet\Reports\Analytics\Standard.pbix Cause We've seen this when...
Problem When opening Outlook, or after selecting one of the Prophet folders, you might get an error “Your user information could not be retrieved from Prophet. Please confirm your server URL is correc...
Problem This KnowledgeBase Article is usually for new installations where trying to login fails, but you are sure that you have the correct email and password. Please see this KnowledgeBase Article fo...