Knowledgebase
If Prophet's folders are blank like this, the update below will fix it. [Image] [https://postimg.cc/image/olrxg9iyt/] CAUSE:  Microsoft changed a key setting in Outlook that Prophet needs. SOLUTION:  The attached file will update the setting so that Pr...
PROBLEM When opening Outlook, or after selecting one of the Prophet folders, you might get an error “Your user information could not be retrieved from Prophet. Please confirm your server URL is correct”. CAUSE This can happen if your company's Prophet ...
If you've already installed Prophet on another computer or Outlook configuration, here are the steps to install it on a new PC or Outlook instance. You'll need to know your Prophet password.  This Knowledgebase Article [https://avidian.kayako.com/Knowled...
PROBLEM You might get a message that "Prophet is temporarily dormant", or that "Prophet's service has been restored".              PLEASE TEST IF PROPHET IS WORKING BEFORE RESTARTING OUTLOOK.  An Outlook restart is not always needed. CAUSE This proce...
PROBLEM After you've created new contact, you don't find it in Prophet. or After updating a contact, you don't see the changes in Prophet. or You get an error when saving a Contact or Company "... has not been synchronized..." CAUSE Changes to Outlook ...